Hilton Cardiff Hotel

The location was great, only 5 minutes on foot from Cardiff Central train station. Staying at this hotel was a right decision, I would still consider staying here again.

The staff was very courteous and friendly. I felt very welcome. The room was very quiet and well equipped. The bed was a dream.

The only point of criticism is the relatively loud music at breakfast.

very nice location

Rooms on the 5th floor

The breakfast was very good and left nothing to be desired. The Hilton hotel is located directly opposite Cardiff Castle and only 5 minutes from extensive shopping areas.

The approach by car is not very easy despite the navigation system. Moreover, there is no parking possibility at the hotel, which generates additional costs of 40 pounds.

Good service

Air conditioning was insufficient in the whole hotel, no restful sleep possible, absolutely stuffy and too warm, although the air conditioning runs the whole day!

Location

The bar area - there should have been a residents only bar area. People attending functions took up all the bar space and not enough room there for residents.

location

breakfast not that good no bath

great room lovely breakfast nice pool area

I thought the staff went above and beyond their normal duties to accomodate me and make up for the missed wakeup call that caused me to miss my day tour departure. After bringing the matter up to the day manager - I was compensated with free parking, upgraded room accomodations, and executive loungs priviledges. Granted I would rather have gone on my tour I will say they more than made up for the inconvenience. I am Hilton Honors member and very picky about hotels - overall I can say I was pleased wiht my experience at Cardiff Hilton.

Weddings, weddings, weddings!

Staff were very friendly and helpful and the inclusive facilities good. Breakfast was plentiful. The location was very convenient for where I needed to be in Cardiff.

Rooms are looking worn and tired. Whilst the bed and bathroom were clean, around the edges and corners the room were not. There was even a pair of socks from a previous occupant by the side of the chair. They weren't exactly hidden from view so the cleaner obviously hadn't spent long checking the room! I got a good deal booking in advance, however I wouldn't pay the normal room rates as I don't think it's worth it.

good central position

noisy when the pubs and clubs turned out

Horribe room

location

shower di not turn off properly & tiles in shower damaged and dirty

Location

Had two requests for the front office staff, neither was action during my stay. Request 1 - that the Financial Times Newspaper be delivered to my door - didn't happen. Request 2 - that the phone in my room was not working - still not fixed by the time i left my hotel room.

central location close to all visitor attractions service at the hotel was excellent